This policy explains how we collect, use, store, and protect any data provided by you or collected through your use of this website.

Please read this Privacy Policy carefully.

Definitions and Interpretation

In this Privacy Policy, the following definitions apply:

Data
All information submitted by you to CalistaTaxis via the website. This includes personal data as defined under applicable data protection laws.

Cookies
A small text file placed on your device when you visit certain parts of the website or use specific features. Further details are provided in the Cookies section below.

Data Protection Laws
The UK General Data Protection Regulation (UK GDPR) and any applicable data protection legislation.

CalistaTaxis / We / Us
CalistaTaxis, the owner and operator of this website.

UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.

User / You
Any third party accessing the website who is not an employee, contractor, or consultant of CalistaTaxis acting within their role.

Website
The website you are currently using and any associated subdomains, unless otherwise stated.

Unless the context requires otherwise:

Singular words include the plural and vice versa

References to clauses and sections refer to those within this policy

“Including” means “including without limitation”

Headings are for convenience only and do not affect interpretation

Scope of This Privacy Policy

This Privacy Policy applies only to the actions of CalistaTaxis and users in relation to this website. It does not extend to external websites that may be linked from this site, including social media or third-party review platforms.

For the purposes of data protection law, CalistaTaxis is the Data Controller, meaning we determine how and why your data is processed.

Data We Collect

We may collect the following personal data:

Name

Pickup and drop-off locations

Email address

Telephone number

This data is collected and processed in accordance with this Privacy Policy.

How We Collect Data

We collect data in the following ways:

Data You Provide to Us

When you contact us via the website, email, telephone, or other communication methods

When you make a booking or use our services

Data Collected Automatically

When you access the website, we may automatically collect:

IP address

Date, time, and frequency of website visits

How you interact with website content

This information helps us improve website performance and user experience.

We also collect data through cookies in accordance with your browser settings. More details can be found in the Cookies section below.

How We Use Your Data

We may use your data for the following purposes:

Internal record keeping

Managing and processing bookings

Compliance with legal and regulatory requirements

We process your data where it is necessary for our legitimate business interests. You have the right to object to this processing in certain circumstances (see Your Rights below).

Who We Share Data With

We may share your data with:

Affiliated companies or partners where necessary to manage bookings efficiently

Relevant authorities where required by law, including local licensing authorities

All data sharing is carried out in accordance with this Privacy Policy.

Keeping Your Data Secure

We use appropriate technical and organisational measures to protect your data, including:

Secure servers

Restricted access controls

Where applicable, we follow recognised security standards to help safeguard personal and payment-related information.

If you believe your data has been misused, lost, or accessed without authorisation, please contact us immediately at:

admin@calistataxis.co.uk

For general advice on staying safe online, you may also visit www.getsafeonline.org, supported by HM Government and leading UK businesses.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Even after deletion, some data may remain on backup or archival systems for legal, tax, or regulatory purposes.

Your Rights

You have the following rights regarding your personal data:

Right to access – request a copy of your data

Right to rectification – correct inaccurate or incomplete data

Right to erasure – request deletion of your data

Right to restrict processing – limit how your data is used

Right to data portability – request transfer of your data

Right to object – object to processing based on legitimate interests

To exercise any of these rights, or to withdraw consent, please contact us at:

enquires@calistataxis.co.uk

If you are unhappy with how we handle your data, you may complain to the Information Commissioner’s Office (ICO). Details can be found on their website.

Please ensure your information remains accurate and notify us of any changes.

Links to Other Websites

This website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites, and this Privacy Policy does not apply to them.

Business Transfers

If CalistaTaxis expands, restructures, or transfers ownership, your data may be transferred as part of that business change. Any new owner will be permitted to use the data only for the purposes originally stated, and we will take steps to ensure your privacy remains protected.

Cookies

This website uses cookies to improve user experience and service functionality.

All cookies are used in accordance with UK and EU cookie laws

You will be asked for consent before non-essential cookies are placed

You may disable cookies in your browser settings, though some features may not function correctly

You can manage or delete cookies through your browser. For more information, visit aboutcookies.org.

General

You may not transfer your rights under this policy

If any part of this policy is found unenforceable, the remaining sections remain valid

This policy is governed by the laws of England and Wales

Changes to This Privacy Policy

CalistaTaxis reserves the right to update this Privacy Policy at any time. Any changes will be posted on this website, and continued use of the site indicates acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact: enquires@calistataxis.co.uk